Supports development of objectives, strategies, and plans to improve customer satisfaction and resource efficiency.
Discusses organisational shortcomings with clients and staff, observing systems at all levels. Analyses and evaluates current systems, structures, and workflows
Directs clients toward more efficient organisational practices and develops solutions to operational problems.Conducts and reviews work studies, including administrative and clerical procedures.
Records and analyses workflows, reports, manuals, and job descriptions. Assists in implementing approved recommendations, issuing revised procedures, and drafting documentation.